by Kathleen Crowning » Sat Apr 14, 2012 9:10 pm
Jeff,
I find some of your responses to your customers asking for advice very flippant, and not just in this thread. I've just downloaded a trial of Ad Muncher based on information that your software would block the intrustive Gmail ads, but they do not. Yes, I have disabled HTTPS. I've cleared my cache. I "know" what an ad is. Rather than reply "What exactly do you think is an ad" or "They're blocked here" or "Not sure what to tell ya"-- all pert, useless responses to a user asking for guidance, you could try to actually solve the problem. "It's working here" is never a sufficient answer for anyone in software development or tech support to give. It's lazy and annoyed sounding.
If I can't figure this out on my own -- as it appears I will have to, given your inadequate response to this problem -- I will have to uninstall AM. And not because it isn't otherwise a decent product, but because of the way you treat your customers.
Have a nice day.
Kathleen Crowning